If you are experiencing issues with dslrBooth, our support team can help diagnose the problem by examining log files. Please follow these simple steps to send us your logs:
Method 1: Send Logs Directly from dslrBooth
Go to dslrBooth, Help, Send Debug Log, and copy the Case ID that appears on the screen.
Open a ticket with our support team and let us know the URL to the video and your Case ID.
Method 2: Manually Collect and Send Logs (Windows)
Step 1: Access the Log Files
Click on the Windows Start Menu in the bottom-left corner of your screen
Type
%appdata%\dslrBoothin the search boxPress Enter to open the dslrBooth application data folder
Step 2: Locate and Compress the Logs
Inside the dslrBooth folder, find the Logs folder
Right-click on the Logs folder
Select Send to → Compressed (zipped) folder
A new zip file will be created in the same location
Step 3: Submit Your Logs
Attach the zip file you just created
In the description, please include:
Your subscription's email address.
A brief description of the issue you're experiencing
The exact date and time when the issue occurred
Any error messages you received (screenshots are helpful if available)
What Happens Next?
Our technical team will review your logs and respond as quickly as possible. The log files help us identify the root cause of the issue, allowing us to provide more effective solutions.
If you have any questions about this process, please don't hesitate to contact our support team.