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Green Screen and Beauty Filter will not work due to installation


After installing LumaBooth for Windows (dslrBooth) you may receive an error message like the following:
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There is an installation problem with the software. Green screen, beauty filter and effects will be disabled until you solve the installation problem. Please, send the log to open a support ticket.
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If you receive this error message, follow the steps below to correct the issue.

  1. Quit LumaBooth for Windows (dslrBooth) in case it is running.
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  2. Press Windows key + X.
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  3. Select Windows PowerShell (Admin).
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    green_screen_step3.png


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  4. Windows will display a dialog box with the following message "Do you want to allow this app to make changes to your device?". Click Yes. Windows will open the Windows PowerShell (Admin) command prompt.
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    green_screen_step4.png

  1. Type the following command in the Windows PowerShell prompt and press Enter:
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xcopy "C:\Program Files\dslrBooth\content\api-ms-win-crt-runtime-l1-1-0.dll" "C:\Windows\system32\downlevel\api-ms-win-crt-runtime-l1-1-0.dll"
green_screen_step5.png

  1. Type the following command in the Windows PowerShell prompt and press Enter:

exit

  1. Start LumaBooth for Windows (dslrBooth).

Note: This is for advanced computer users. If you would like us to do it for you, please write into [email protected]
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