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Troubleshoot GoPro Issues - Improving GoPro Performance and Reliability

Cannot pair or connect | Videos not downloading | Videos not processing
Unreliable connection | Slow download speed | Video is shaky

Recommended GoPro Model

We highly recommend the GoPro 10. If not available, the GoPro 9 with the latest firmware update. We have found older GoPro models to have random bluetooth and wifi connectivity issues.

Cannot Pair or Connect to GoPro

If you are having an issue initially pairing your camera in dslrBooth, we suggest doing the following:

  1. Factory Reset GoPro: [Preferences] > [Reset] > [Factory Reset].
  2. Unpair the GoPro in Windows, Settings, Bluetooth Devices. Select > Remove Device.
  3. In dslrBooth, go to camera dropdown, Add New GoPro. Make sure to select the correct GoPro. Check Last 4 digits in dslrBooth versus the last 4 digits of your serial #.
  4. Select your GoPro and proceed with pairing as usual.

Videos not downloading from GoPro

If a video gets recorded, dslrBooth attempts to download it then never reaches the processes screen, try the following:

If you are still having trouble, please contact our support team and send us the following:

  • Record video of issue with your phone showing both GoPro and dslrBooth. Upload to Dropbox, Google Drive, or WeTransfer.
  • Go to dslrBooth, Help, Send Debug Log, note the Case ID.
  • Realtek 8822CE Wireless LAN 802.11ac network card is known to have issues connecting to 5GHz networks. Go to Computer management, device manager and in Advanced Tab there is an option to modify band. Change from Auto to ac/an.
  • Some wifi adapter have issues connecting to 5Ghz. We recommend using this external WiF- adapter.
  • Open a ticket with our support team. Include a description of the issue, link to your video you recorded showing the issue, and the Case ID and we will review right away.

Videos not processing

If a video gets downloaded then dslrBooth fails during the processing screen, try the following:

  • Format microSD card. Make sure your SD card is compatible with the GoPro.

Unreliable connection to GoPro

Be default, GoPros are setup to use the 5GHz wireless connection. We recommend keeping this setting unless you have connection issues.

If you have connection issues, you can try setting your GoPro to use the 2.4 GHz wireless connection instead.

The GoPro HERO10 Black, HERO9 Black, GoPro MAX, HERO8 Black, HERO7 Black, HERO7 Silver, HERO7 White, HERO6 Black and Fusion (if purchased in an applicable region) have the option to select the Wi-Fi band (5GHz or 2.4GHz). 

On GoPro camera screen, swipe down to enter GoPro settings.

  • HERO10 Black: Connections > Wi-Fi Band
  • HERO9 Black: Connections > Wi-Fi Band
  • HERO8 Black: Preferences > Connections > Wi-Fi Band
  • HERO7 Black: Preferences > Connections > Wi-Fi Band
  • HERO6 Black: Settings > Connections > Wi-Fi > Wi-Fi Band

Change to 2.4GHz or 5GHz to see what gives  you a more reliable connection.

Slow Download Speed from GoPro

To speed up downloading videos from GoPro, set your Compression to HEVC instead of HEVC + H264.

Preferences > General > Video Compression > HEVC

High Efficiency Video Coding (HEVC) – also known as H.265 – is a video compression standard that allows GoPro to capture large video content, such as 4K60 and 1080p240, at roughly half the file size with equivalent image quality. dslrBooth can natively process this new improved format and since the generated files on the GoPro are smaller, this will result in faster download times and your guests seeing the final processed video faster.

Video is Shaky

If your 360 platform is not stable, the video footage captured will be shaky. The latest GoPro models can stabilize the footage during recording. To turn on this feature, change the Hypersmooth setting under Video Settings on your GoPro. We recommend the High setting for GoPro 9 and 10.

 

 

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