Troubleshoot GoPro Issues - Improving GoPro Performance and Reliability

Cannot pair or connect | Videos not downloading | Videos not processing
Unreliable connection | Slow download speed | Video is shaky | Photos not downloading

Recommended GoPro Model

We highly recommend the GoPro 11 or 10. If not available, the GoPro 9 with the latest firmware update. We have found older GoPro models to have random Bluetooth and Wifi connectivity issues.

We highly recommend using two Wifi adapters.

Cannot Pair or Connect to GoPro

If you are having an issue initially pairing your camera in dslrBooth, we suggest doing the following:

  1. Factory Reset GoPro: [Preferences] > [Reset] > [Factory Reset].
  2. Unpair the GoPro in Windows, Settings, Bluetooth Devices. Select > Remove Device.
  3. In dslrBooth, go to camera dropdown, Add New GoPro. Make sure to select the correct GoPro. Check Last 4 digits in dslrBooth versus the last 4 digits of your serial #.
  4. Select your GoPro and proceed with pairing as usual.

Videos not downloading from GoPro

If a video gets recorded, dslrBooth attempts to download it then never reaches the processes screen, try the following:

  • We highly recommend using two Wifi adapters.
  • Update to the latest dslrBooth version v6.42.1214 or later. dslrBooth, Help, Check For Updates.
  • Update to latest GoPro firmware by connecting app to your mobile phone with GoPro Quik app.
  • Place GoPro within 10 feet of computer.
  • If you live in the European Union, the channel used by the GoPro is not allowed so you will need to set your camera to 2.4GHz instead.
  • Do not use the GoPro Mobile app while using dslrBooth.
  • Format microSD card. Make sure your SD card is compatible with the GoPro.
  • Remove and reinsert the GoPro battery then reconnect to GoPro in dslrBooth.
  • Realtek 8822CE Wireless LAN 802.11ac network card is known to have issues connecting to 5GHz networks. Go to Computer management, device manager and in Advanced Tab there is an option to modify band. Change from Auto to ac/an.
  • Still having issues? Follow the steps above for Cannot Pair or Connect to GoPro.

If you are still having trouble, please contact our support team and send us the following:

  • Record video of issue with your phone showing both GoPro and dslrBooth. Upload to Dropbox, Google Drive, OneDrive or WeTransfer.
  • Go to dslrBooth, Help, Send Debug Log. Note the Case ID.
  • Open a ticket with our support team. Include a description of the issue, link to the video you recorded showing the issue, and the Case ID and we will review right away..


Videos not processing

If a video gets downloaded then dslrBooth fails during the processing screen, try the following:

  • Format microSD card. Make sure your SD card is compatible with the GoPro.

Unreliable connection to GoPro

Be default, GoPros are setup to use the 5GHz wireless connection. We recommend keeping this setting unless you have connection issues. If you live in the European Union, the channel used by the GoPro is not allowed so you will need to set your camera to 2.4GHz instead.

If you have connection issues, you can try setting your GoPro to use the 2.4 GHz wireless connection instead.

The GoPro HERO10 Black, HERO9 Black, GoPro MAX, HERO8 Black, HERO7 Black, HERO7 Silver, HERO7 White, HERO6 Black and Fusion (if purchased in an applicable region) have the option to select the Wifi band (5GHz or 2.4GHz). 

On GoPro camera screen, swipe down to enter GoPro settings.

  • HERO11 Black: Wireless Connections > Wi-Fi Band
  • HERO10 Black: Connections > Wi-Fi Band
  • HERO9 Black: Connections > Wi-Fi Band
  • HERO8 Black: Preferences > Connections > Wi-Fi Band
  • HERO7 Black: Preferences > Connections > Wi-Fi Band
  • HERO6 Black: Settings > Connections > Wi-Fi > Wi-Fi Band

Change to 2.4GHz or 5GHz to see what gives  you a more reliable connection.

Slow Download Speed from GoPro

To speed up downloading videos from GoPro 10 or older, set your Compression to HEVC instead of HEVC + H264.

Preferences > General > Video Compression > HEVC

High Efficiency Video Coding (HEVC) ā€“ also known as H.265 ā€“ is a video compression standard that allows GoPro to capture large video content, such as 4K60 and 1080p240, at roughly half the file size with equivalent image quality. dslrBooth can natively process this new improved format and since the generated files on the GoPro are smaller, this will result in faster download times and your guests seeing the final processed video faster.

Video is Shaky

If your 360 platform is not stable, the video footage captured will be shaky. The latest GoPro models can stabilize the footage during recording. To turn on this feature, change the Hypersmooth setting under Video Settings on your GoPro. We recommend the High setting for GoPro 9, 10 and 11.

Photos not Downloading

If you're using a GoPro 12 to shoot in photo mode and the just captured photo is not downloading, change your Photo preset to turn off SuperPhoto under Preset > Output. Change from SuperPhoto to Standard. Unfortunately with SuperPhoto the camera processing takes a long time and does not work when the camera is connected to 3rd party apps like dslrBooth.

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  • 0
    picto booth

    The file processing takes a long time (10 - 15 minutes) even though the original file size is only about 5-10 mb. How can i fix it?
    I am using lenovo yoga 520 - 14ikb ( 16gb RAM ), and GoPro hero 12

    Edited by picto booth
  • 0

    Iā€™m having the same issue. Have you or anyone been able to get better processing results?

  • -1

    How long are you capturing?

    Edited by Michael
  • 0

    20 - 30 secodsn

  • 0
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