When you're having an issue with LumaShare, our support team may ask you to submit a debug log. The log can tell us exactly what is going on behind the scenes and help get you back up and running quickly. In order to get the Console Log from your device, you’ll need to download a special utility.
Step 1: Download and install the iOS Console application
There is a free application called iOS Console, which is very handy for retrieving console logs from your iPad
Step 2: Connect your iOS Device
Launch iOS Console and plug your device into your computer. After a few moments, a window should appear that displays the console log.
Step 3: Copy the Console Log to an email
Copy and paste the console results in a reply to the email from our support team.