If LumaShare is not connecting to your booth app or is not downloading the latest images, try the following:
Before You Begin
Read our how-to connect LumaShare guide.
Make sure you have the latest version of LumaShare from the App Store.
Make sure you are running the latest version of the booth app.
Network Setup
Same Network: Before you start LumaShare on the iPad, make sure that dslrBooth is running and connected to the same Wi-Fi network as LumaShare.
Wi-Fi Restrictions
Some venues and public Wi-Fi block device-to-device communication. Use your own hotspot or wireless access point instead.
If using a hotspot, verify it is configured to allow access across devices
Router Settings
Disable features like Wireless Isolation, AP Isolation, Station Isolation, or Client Isolation, as these will block LumaShare from accessing photos
If your access point has two networks (2.4G and 5G), connect both the iPad and the booth computer to the same band.
iPhone/iPad Hotspot
Turn OFF Private Wi-Fi Address under iOS Settings → Wi-Fi → Network Name.
App Configuration
dslrBooth:
Confirm that dslrBooth is running before starting LumaShare on the iPad.
Go to Settings → Sharing Settings and ensure Enhanced Sharing is checked. This acts as a backup to download photos from fotoShare Cloud.
Some 3rd party firewall software might be blocking dslrBooth from sending the photos to fotoShare so disable your firewall software such as Norton or McAfee if you're having issues.
LumaShare:
Go to Settings → Account and verify that your fotoShare Cloud account is the same as you are using on your booth app.
Still having issues? Please contact our support team.