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Liveview is lagging

If live view does not appear smooth and is lagging or choppy in dslrBooth, there are several things you can check.

Check computer specifications

Check that your computer meets our hardware requirements

Install Latest dslrBooth Update

Install v6.42.0921 or later and see if it resolves the problem.

USB cable and hub

A bad USB cable or USB hub can cause delays in your liveview preview. Try a different USB cable. If you use a USB hub, try to connect your USB cable directly to the computer without the hub to see if the hub is faulty. 

Power Mode

Make sure your computer power mode is set to Performance.

Windows 11

To change the power mode, select Start > Settings System Power & battery. Set to Performance.

Windows 10

To change the power mode, go to Control Panel > Hardware and Sound > Power Options. Set to Performance.

Display Refresh Rate

Due to a Windows Framework bug, dslrBooth will only display video smoothly when your display settings refresh rates are set to 60Hz or lower.

Preferred Method

Windows 11

To change the power mode, select Start > Settings System Display > Advanced display. Under Refresh rate, choose 60 Hz or lower. If you can't change the refresh rate, see the alternative method below.

Windows 10

To change the power mode, go to Control Panel > Display > Advanced display settings. Under Refresh rate, choose 60 Hz or lower. If you can't change the refresh rate, see the alternative method below.

Alternative Method

If you can't change the refresh rate, go to Advanced display settings, Display adapter properties for Display 1 > List All Modes > Change resolution to one that has 60 Hertz or lower.

 

refresh-rate.png

More Information

Contact Support

If you are still having a lagging issue and have checked everything above, please record a video showing the issue with your phone. Upload to Google Drive or Dropbox. Go to dslrBooth, Help, Send Debug Log, and copy the Case Id that appears on the screen.

Open a ticket with our support team and let us know the url to the video and your Case Id.

 

 

 

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