If live view does not appear smooth and is lagging or choppy in dslrBooth, there are several things you can check.
Check computer specifications
Check that your computer meets our hardware requirements.
Install Latest dslrBooth Update
Install v6.42.0921 or later and see if it resolves the problem.
USB cable and hub
A bad USB cable or USB hub can cause delays in your liveview preview. Try a different USB cable. If you use a USB hub, try to connect your USB cable directly to the computer without the hub to see if the hub is faulty. Try a powered USB hub as unpowered ones might not provide enough power.
Make sure your computer power mode is set to Performance.
To change the power mode, select Start > Settings > System > Power & battery. Set to Performance.
To change the power mode, go to Control Panel > Hardware and Sound > Power Options. Set to Performance.
Display Refresh Rate
Due to a Windows Framework bug, dslrBooth will only display video smoothly when your display settings refresh rates are set to 60Hz or lower.
To change the power mode, select Start > Settings > System > Display > Advanced display. Under Refresh rate, choose 60 Hz or lower. If you can't change the refresh rate, see the alternative method below.
To change the power mode, go to Control Panel > Display > Advanced display settings. Under Refresh rate, choose 60 Hz or lower. If you can't change the refresh rate, see the alternative method below.
If you can't change the refresh rate, go to Advanced display settings, Display adapter properties for Display 1 > List All Modes > Change resolution to one that has 60 Hertz or lower.
If you are still having a lagging issue and have checked everything above, please record a video showing the issue with your phone. Upload to Google Drive or Dropbox. Go to dslrBooth, Help, Send Debug Log, and copy the Case Id that appears on the screen.
Open a ticket with our support team and let us know the url to the video and your Case Id.