How to Submit Log Files for Troubleshooting

If you are experiencing issues with dslrBooth, our support team can help diagnose the problem by examining log files. Please follow these simple steps to send us your logs:

Step 1: Access the Log Files

1. Click on the Windows Start Menu in the bottom-left corner of your screen
2. Type %appdata%\dslrBooth in the search box
3. Press Enter to open the dslrBooth application data folder

Step 2: Locate and Compress the Logs

1. Inside the dslrBooth folder, find the Logs folder
2. Right-click on the Logs folder
3. Select Send to → Compressed (zipped) folder
4. A new zip file will be created in the same location

Step 3: Submit Your Logs

1. Create a new ticket
2. Attach the zip file you just created
3. In the description, please include:
   • Your subscription's email address.
   • A brief description of the issue you're experiencing
   • The exact date and time when the issue occurred
   • Any error messages you received (screenshots are helpful if available)

What Happens Next?

Our technical team will review your logs and respond as quickly as possible. The log files help us identify the root cause of the issue, allowing us to provide more effective solutions.

If you have any questions about this process, please don't hesitate to contact our support team.