Sending Debug Log to Troubleshoot Issues

When you're having an issue with fotoShare, our support team may ask you to submit a debug log. The log can tell us exactly what is going on behind the scenes and help get you back up and running quickly. In order to get the Console Log from your device, you’ll need to download a special utility.

Step 1: Download and install the iOS Console application

There is a free application called iOS Console, which is very handy for retrieving console logs from your iPad

Download the iOS Console application for Mac

Step 2: Connect your iOS Device

Launch iOS Console and plug your device into your computer. After a few moments, a window should appear that displays the console log.

Step 3: Copy the Console Log to an email

Copy and paste the console results in a reply to the email from our support team.


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