If you find that your your pending uploads were not sent out, there are a few things you can do:
- Update to the latest version. Go to the App Store, Search for LumaBooth, Tap on Update button. If you only see Open then you have the latest version.
- Connect to the internet and run LumaBooth.
- Go to Settings, Sharing Status, Uploads. If the number of pending uploads is greater than zero, leave the app running while connected to the internet and the pending messages will send.
- Wait 30 minutes.
The speed of sending depends on how fast your internet connection is. With videos, the uploads will be slower as the files are larger. To get the uploads to complete faster, consider lowering your video resolution and quality under Capture Settings. This will create a smaller file which will upload faster.
In the rare chance that your files are still not sending, you will see an error on that screen. If you still have issues after waiting 30 minutes, take a screenshot and share it with our support team firstname.lastname@example.org with a note on what your LumaBooth account email is.
Additional Steps for Customers in Brazil
If you are in Brazil, unfortunately some Internet Service Providers are blocking access to uploads. To get uploads and SMS shares working, you can do one of the following:
- Set your DNS Server to 22.214.171.124 or 126.96.36.199 OR
- Use a VPN service.