Pending Uploads Not Sending

If you find that your your pending uploads were not sent out, there are a few things you can do:

1. Update to the latest version. Go to the App Store, Search for LumaBooth, Tap on Update button. If you only see Open then you have the latest version.
2. Connect to the internet and run LumaBooth.
3. Go to Settings, Sharing Status, Uploads. If the number of pending uploads is greater than zero, leave the app running while connected to the internet and the pending messages will send.
4. If there are pending uploads, wait 30 minutes to give the app time to upload your photos and videos.
5. If there are no pending uploads, go to the start screen, click on the browse icon in the top left, verify that the photos/videos you are looking for are still present in LumaBooth. If the photos/videos are missing, then most likely your guests used the Retake function to delete them from the app which cannot be undone. However, you can find the photos/videos on the device's Photos app.

The speed of sending depends on how fast your internet connection is. With videos, the uploads will be slower as the files are larger. To get the uploads to complete faster, consider lowering your video resolution and quality under Capture Settings. This will create a smaller file which will upload faster.

In the rare chance that your files are still not sending, you will see an error on that screen. If you still have issues after waiting 30 minutes, take a screenshot and share it with our support team support@lumasoft.co with a note on what your LumaBooth account email is.