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Green Screen and Beauty Filter will not work due to installation

After installing dslrBooth you may receive an error message like the following:

There is an installation problem with the software. Green screen, beauty filter and effects will be disabled until you solve the installation problem. Please, send the log to open a support ticket.

If you receive this error message, follow the steps below to correct the issue.

  1. Quit dslrBooth in case it is running.
  2. Press Windows key + X.
  3. Select Windows PowerShell (Admin).green_screen_step3.png
  4. Windows will display a dialog box with the following message "Do you want to allow this app to make changes to your device?". Click Yes. Windows will open the Windows PowerShell (Admin) command prompt.green_screen_step4.png
  1. Type the following command in the Windows PowerShell prompt and press Enter:
xcopy "C:\Program Files\dslrBooth\content\api-ms-win-crt-runtime-l1-1-0.dll" "C:\Windows\system32\downlevel\api-ms-win-crt-runtime-l1-1-0.dll"

green_screen_step5.png

  1. Type the following command in the Windows PowerShell prompt and press Enter:
exit
  1. Start dslrBooth.

Note: This is for advanced computer users. If you would like us to do it for you, please write into support@lumasoft.co 

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