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Camera not connecting or disconnects

Updated over a week ago


If your camera is supported and setup correctly but dslrBooth can't connect to it or loses the connection after a while, there are a variety of reasons this can happen but here are the likely causes:

  • USB cable is damaged or low quality. Connect the camera using a high quality usb cable and not an HDMI cable.

  • The usb cable is too long.

  • The usb cable is defective.

  • The usb hub you are using is defective or cannot supply enough power.

  • The camera power adapter is defective or not supplying enough power. Use genuine Canon/Nikon power supply instead and retry.

  • The power supply to the camera is interrupted.

  • Windows turns off power to USB ports after a period of time. See Disable Power management for USB Device and this article.

  • The USB port on the computer or camera is damaged.

Things to try:

  • Try a different, shorter usb cable. Preferably the one that came with the camera.

  • Plug the usb cable directly to the computer and not through a hub.

  • Try a different usb port.

  • Replace the camera power adapter.

  • Close any other photography software such as Adobe Lightroom or Mac Photos.

  • Put your camera on Manual Mode.

  • Go to Settings, Camera Settings, change all the settings for both Photo and Video.

Canon

  • Use a fully charged battery and not a power supply. Some power supplies are known to cause issues.

  • Close EOS Utility

  • Turn off Wifi mode if available.

  • Set the Mode Dial to Manual (M).

  • Set Live View Shoot. to Enabled.

  • Set Live View shooting AF mode to Quick mode.

  • Set live view shooting settings, metering timer to 30 minutes.

  • If using Rebel XT/350D, 20D or EOS 5D, Set the camera to 'PC Connection' mode.

Nikon

  • Close Nikon Camera Control as well as other apps that might be connecting to the camera.

  • If using an older Nikon camera such as the Nikon D40 or earlier, make sure camera setting for USB Mode is PTP.

Windows 10 N Edition

Checkout the following support article if you're using Windows 10 N edition.
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