Support through a remote session can be done easily with the help of our support team.
AnyDesk Support
Our support team may request a remote session using AnyDesk to help diagnose or resolve technical issues.
AnyDesk allows us to view your screen and guide you through troubleshooting steps, only with your permission.
Step 1: Download AnyDesk
Go to https://anydesk.com/download
Click Download Now under Windows.
Once the file is downloaded, open it.
You can either Run AnyDesk directly (no installation needed)
Or choose Install AnyDesk on this computer if you want to keep it for future sessions.
Step 2: Open AnyDesk
After launching AnyDesk, you’ll see a window with a 9-digit code labeled “Your Address.”
This is your unique connection ID.
Step 3: Share Your AnyDesk Address with Support
When requested by our support team:
Provide your AnyDesk Address (the 9-digit code).
The support agent will use this to request a connection to your computer.
Step 4: Accept the Connection Request
A pop-up will appear on your screen when the agent tries to connect.
Click Accept to allow the session.
You remain in full control at all times. You can end the session by clicking Disconnect at the top of the window.
TeamViewer Support
Step 1:
Download the client http://download.teamviewer.com/download/TeamViewerQS_en.exe
Step 2: Run the Client from your desktop
Step 3: Provide support team with your ID and Password
